UNETHICAL AND UNTRUSTWORTHY! 3 months ago
I reached out to transparent and spoke to Paul who was responsible for giving me the estimates and once the deposit is paid, and then it goes to another department.
There were many warning signs, but since I was a novice I missed them.
Paul didn't need to do a video call to see the items in order to give me an estimate, in fact Paul said he didn't even need measurements, just wanted me to name the items like dining table, buffet etc.
Now this is where I should have exited, but I thought this meant he was so experienced!!!!
It is impossible to get a near accurate estimate until the moving company has actually seen the items , so they can assess the cubic feet, number of pellets that will be needed etc, whether lifts will be needed...
Whatever reservations I had, and the pitfalls I had been warned against, did eventually happen, although I discussed them with you, informing you to do whatever was needed to give me as near an accurate estimate and quote as possible.
I trusted them at face value and voiced my fears very explicitly that that I did not want to be in a situation where after the shipment has been picked, and I am helpless, the cubic weight doubles as does the amount I have to pay, regardless of the estimate! Several friends had warned me against this scam.
And that is exactly what happened.
I was very accurate in pictures I emailed, measurements and items I wanted to ship, and can see there may and could be some difference and increase but not double!
This shows poor conduct, and inefficiency on part of Transparent International , and complete lack of experience.
Else it is just a way to prey on human greed and ignorance, knowing that the initial low quote will lure the customer, and once trapped the client has no choice but to pay whatever you ask for.
Poor strategy and I cannot see this paying off long term at all.
Needless to say my estimate of $3280 dollars became $6000 odd dollars after the shipment had been picked up and I was tied in and at their mercy.
There can be some variation of course, but the volume and cost cannot double, it is clearly an unscrupulous and unethical way in which the company functions and lures customers, preying on human greed for the best value.
This is a short version of the torture, please be aware of that.
Once I paid my deposit, there were different people I was coordinating with, and it was not a great experience at all.
The destination agent in India has still not cleared my shipment, despite it arriving on January 2nd 2022, more than a month ago, so it tell you that they are short changing the customer at every step, using substandard companies.
I have no clue what lies ahead, how much more I will have to pay, when I will get my shipment and in what condition it will be!
This has been an awful. traumatising experience, and I would advise no one to go anywhere near Transparent International Movers.
STAY FAR FAR AWAY PLEASE!